New Installations, Maintenance, Troubleshooting, Upgrades
Products
Avaya Sales and Support - Extreme Networks Sales and Support
We are an authorized Extreme Networks and Avaya Business Partner specializing Voice and Data Solutions.
Services
Avaya Services Include:
- Pre-Staging, programming
- Voicemail call flow configurations
- Cloud Office, IPO Server Edition, Server Select, Application Server, UC Modules, IP500v2 and Expansion Modules Virtual Machine Deployments
- Small Community Networking
- Centralized Voicemail
- Installation, Maintenance, Troubleshooting
Experienced in large server deployments using high availability and resiliency from primary to secondary server, Failover and Fallback testing.
System migration services, i.e. CS1K to IPO Server. Avaya Aura CM to IPO Server
We also perform system replacements to update older Partner, Legend, Magic systems to IP Office or Cloud Office.
Yearly Remote Maintenance Contracts:
- 4 Hour SLA
- Quarterly Backups on IP Office Solution including Full Voicemail Backups
- Monthly Maintenance Health Checks using IP Office System Status and Monitor tools
- Minor Moves, Add, Changes. 10 Stations or less, minor VMPro routing changes, transfer points, update recordings.
- Troubleshooting and Maintenance
Extreme Networks Services:
- Upgrade existing switches
-Upgrade existing switches
- Network readiness assessments
- Routing Configurations
- Network Troubleshooting
- Copper and Fiber Testing
Certified Professionals
Avaya ACIS/ACSS IP Office Certified
Avaya Cloud Office Design Certified
Administering Avaya Cloud Office Service Web Certified
CCNA Routing and Switching
CCNP Network Professional
Cisco Cyber Ops
CCDA Design Associate
Extreme Network Specialist (ECS)
Local Onsite and Remote Support
Professional Installation and Maintenance Support.
We are an authorized Extreme Networks and Avaya Business Partner also Providing contract services to other Avaya Business Partners and direct customers.
Yearly Maintenance Contracts available
Contact Us
IPO Tech Solutions
Hours
Monday - Friday: 8am - 5pm
Saturday - Sunday: Closed
After hours support available.
About Us
With over four decades of extensive experience in the telecommunications industry, my career encompasses significant roles at prominent companies such as Ameritech/AT&T, Nortel, and Avaya. My expertise spans a broad spectrum of functions including ITAS Support, Tier 3 Support, Installation, Maintenance, and Business Partner Operations. During my tenure at AT&T, I was entrusted with the responsibility of overseeing the communications systems for critical infrastructures, including a nuclear power plant, a healthcare call center, and a large manufacturing facility. My responsibilities covered the gamut from daily operational management to overseeing significant infrastructural changes and ensuring the uninterrupted functionality of PBX systems.
My professional journey further evolved through my engagements with PBX manufacturers, Nortel and Avaya, where I gained invaluable insights and mastered the skills necessary to provide the highest levels of technical support. This experience honed my expertise in navigating complex processes and adhering to rigorous procedures. Serving as a Tier 3 Support Engineer for Avaya IP Office, I played a pivotal role in supporting Avaya Business Partners, tackling critical issues ranging from initial installations and concept-to-cut-over testing to on-site support, routine maintenance, emergency interventions, and managing various system modifications.
Moreover, I possess comprehensive knowledge and experience in executing migrations from CM Aura and Nortel systems to Avaya IP Office platforms, showcasing my adaptability and proficiency in navigating the evolving telecommunications landscape.
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